- Shipping & Returns
Shipping & Returns
You may return most new, unmarked, unopened items, (like new condition) within 10 days of delivery for an exchange, credit, or refund, less shipping charges. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Please notify Medstar immediately upon receipt if an item is shipped in error or defective.
All returns require prior authorization. If you have an account you can log in "My Account" menu and click on Return Requests and choose the corresponding completed order. We'll notify you via e-mail of your refund once we've received and processed the returned item. Otherwise, you can contact our customer service department by emailing us at firstname.lastname@example.org.
Special orders, or large quantity orders, may not be refundable, or may be subject to a 25% re-stocking fee. We will notify customers via email before the order ships to let them know if this applies.
You should expect to receive your refund within 10-15 business days of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper and the time it takes your bank to process our refund request.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Orders must be cancelled before item ships to avoid re-stocking fees.
Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
The sale of the items on our website may be subject to strict regulation by the U.S. FDA, and state & local regulatory agencies. Do not order these items unless you are a licensed purchaser. In the event this item is regulated, Medstar Sutures will verify your status as a licensed purchaser of this item before shipping. It is our opinion that the items listed on our website are not restricted for purchase.